Zerox Point is committed to process all refunds within 24 hours.

Please note that banks take 3-5 days to process the refunds.

Who can get a refund?

Pay2Bharat.com gives refund if payment is successful, and payment is credited to Pay2Bharat balance but user is not able to get recharge.

How to request a refund?

Fill in the Customer Support form and mention clearly your current Pay2Bharat balance and what problem you are facing with recharge. Please note that banks take 3-5 days to process the refunds.

I made a payment, but my mobile did not get recharged. What to do?

Login to , go to My Account and check your Pay2Bharat balance. If your payment is reflecting in Pay2Bharat balance, click on “Recharge” button against the cell number. If payment is not added to Pay2Bharat balance, Fill in the Customer Support form and mention the transaction reference number you got from the payment. All such requests will be processed within 24 hours and payment will be added to Pay2Bharat balance.

What if I have excess Pay2Bharat balance but I don’t want to use it?

According to RBI regulation, it is not possible to convert wallet amount into currency, therefore, we cannot refund unless there is a problem with recharge.